Refund and Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policy below.

Refunds

Due to the digital nature of our products (backdrops and other digital files), we do not offer refunds once the product has been downloaded or accessed. All sales are final.

However, if there are any issues with the file you downloaded (e.g., file corruption or errors), please contact our support team within 7 days of your purchase, and we will provide a replacement file or assist you in resolving the issue.

Exchanges

As we offer digital products, exchanges are not possible. If you encounter an issue with a file, please contact us, and we will do our best to resolve it or offer a suitable alternative.

Cancellation

If you wish to cancel your order before downloading the digital product, please contact us immediately. Once the product is downloaded, we are unable to process cancellations or provide a refund.

How to Contact Us

If you have any questions regarding your purchase, or if you encounter any issues with the digital files, please contact us at info@the1rstflash.world. We aim to respond to all inquiries as quickly as possible.